Crystal Palacios

Abilities Over 10 years of progressive experience and responsibility in planning, scheduling, training development, and human resource management Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels Computer skills: Microsoft Word, Excel, PowerPoint, Access, Oracle, Internet, Microsoft XP & Vista Administrative and Organizational Utilized and updated organizational filing system, including quick and through indexing, filing and off site storage. Coordinated and set up conference calls, meetings, special events, fundraisers and travel arrangements for organizational employees. Updated and maintained calendars, assisted with special projects as needed, including purchasing of supplies, conducted research for contracts, updated and maintained organizational schedule, assigned duties to personnel, supervised and mentored subordinates as well as acted as Subject Matter Expert for training of clients and organizational employees. Communication and Client Relations Answered incoming calls and in person inquiries from clients and colleagues, treated each person with respect and provided information and referrals. Acted as liaison and maintained open lines of communication among senior professional, midlevel management and outside agencies Wrote correspondence, proofed and edited documents, to ensure accuracy and consistency Coordinated and preparation and timely dissemination of reports, meeting minutes, training documents and slide presentations