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Posted at 3:57 PM Jul 22 view more
Member Story: Fred and Judy Sheridan, North Huntingdon, Pennsylvania
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While on vacation in the Colorado-New Mexico area, my wife, Judy, and I decided to return home approximately one week early. Not sure of the best way to change our airline tickets, we stopped at the Santa Fe, New Mexico, AAA office in hope of finding a knowledgeable person to assist us. Here we met Lyn Lang, who is much more than a professional. She went the extra mile and made us feel quite comfortable while she handled the whole process for us, and it invoked several complications with the airline that would have been extremely frustrating if we tried to accomplish this on our own. Lyn has a very friendly personality and shows a concern for her customer that is very comforting. As the roadblocks occurred, she assured us that it would only be a slight delay and explained what was happening and how it would progress so that we never felt left out in the dark. Lyn deserves to be recognized for taking the time to make out-of-state travelers feel at home, knowing her profession and taking the time to keep her customers informed as to what is transpiring. Her cheerful conversation was an added plus. — Fred Sheridan
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Sep 30 2009 4:25 PM
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