My name is Patrick Burke. I have been out of work for nearly seven months. I have tried on numerous occasions to obtain a position within Yahoo, without success. I have over 25 years experience in the IT industry, establishing a wide array of skills I believe are valuable to the organization.
As you can see by my resume below, I do not jump from job to job. I'm not seeking any job. I'm seeking a position with an established company where I may continue my career. I have found Yahoo! is that organization.
I did visit the Burbank location, and found the campus delightful. This is the type of environment I am seeking. Speaking with the receptionist, I was informed Yahoo does not accept applications in person, nor do they offer interviews without an appointment.
I truly believe one needs to enjoy their working environment, as much as the work one is hired for. I can tell you I am a team player, self-motivated, and an excellent communicator. Like anyone else, I also have my faults. At times, I take on too many projects. There are occasions my time management is not the best. I also speak my mind, and question things, mainly, "why." When there is an issue, I stay until it is resolved.
This does not make me a bad employee or person, simply human. I make mistakes. I learn from them and move on. I believe a person who does not make mistakes, or acknowledge they make mistakes, can never grow professionally or personally. I believe the job should be fun. This makes a person more productive, and allows them the freedom to think creatively. I made friends with a few people at Yahoo, who shared with me how much they enjoy working for Yahoo, and how well Yahoo cares for them. I can see they truly look forward coming to work. At the end of the day, they are still smiling. This tells volumes about the organization.
As I shared, I have been without a job for nearly 7 months. During this time my wife had been diagnosed with breast cancer. She is recovering, cancer free, and having reconstruction surgery this month. I share this with you not for sympathy, but the fact we are unable to continue to pay for our health coverage. I need to go back to work, and I need to find a position immediately.
I respect your hiring process, however, I must ask that we cut through the proverbial "red tape", and allow me to interview for a position that will be a good fit and benefit for both Yahoo and myself.
The following is my resume. I am available any time for an interview at your Burbank campus.
Thank you;
I am looking forward to speaking with your representative.
11753 Annapolis Drive, Rancho Cucamonga California 91730
(909)-354-6505 / burkeltd@yahoo.com
Seasoned and goal-driven professional with extensive experience in IT process analysis and systems implementation. Keen ability to assess operational needs, evaluate requirements, and design robust solutions leveraging innovative technology. Exceptional communication skills, able to translate technical information for non-technical audiences. Dynamic trainer with proven track record creating interactive training programs and documentation for users with varying levels of technical experience. Demonstrated success building relationships with colleagues and management driving active communication and facilitating collaboration. Excellent leadership skills, adept at developing strong, successful teams able to thrive in stressful situations.
AREAS OF EXPERTISE:
* Process / Systems Analysis & Improvement
* End-user Training Programs
* Network Configuration & Administration
* Technical Writing / Documentation
* Troubleshooting, Diagnosis, & Repair
* Requirements / Needs Assessment
TECHNICAL PROFICIENCIES
Platforms: Windows XP, Novell Netware, VAX / VMS
Tools: Microsoft Word, PowerPoint, Excel, Access, Visio, Captivate, GroupWise, VAX / VMS Scripting Language, LAN / WAN
Hardware: Servers, Switches, Hubs, Routers, PC Workstations / Laptops
PROFESSIONAL EXPERIENCE
Orange County Superior Court, Santa Ana, California 1996 - 2008
Network Analyst / Technical Writer
Install, configure, update, maintain, and administer Novell NetWare WAN network supporting 1500+ users. Review network usage reports and address issues. Compose and enforce IT policies and procedures. Develop and present training on workstation usage, email programs, network resources, and various software applications targeting users of varying levels of expertise. Collaborate with team members to evaluate, select, and deploy hardware and software upgrades meeting changing business needs.
Key Achievements:
-- Leveraged in-depth knowledge of systems and processes to ensure maximum productivity and minimize downtime.
-- Served as key player in development of disaster recovery plan for Superior Court network system, ensuring rapid return of critical systems.
-- Spearheaded implementation and configuration of municipal court's first email system (Novell GroupWise), greatly increasing efficiency and facilitating collaboration and communication.
-- Directed network conversion from Token Ring to Ethernet cabling, bringing system up-to-date and increasing access speeds and reliability.
-- Created support manual utilized by technical support team, instituting standardization and consistency and decreasing resolution time.
-- Documented data center servers and associated hardware.
-- Designed and distributed interactive multimedia training CDs, including demonstrating to jurors how to access digital evidence in court cases.
- Assumed the responsibility of Technical Writer, addressing an unfulfilled need.
Professional Practice Management, Orange, California 1993 - 1996
Information Systems Supervisor
Held responsibility for IS infrastructure for 50-member medical billing and management company; reported directly to CFO. Managed 5 team members supporting IS operations and systems; trained, evaluated, and mentored staff to achieve high levels of success. Provided technical support and training to users. Interacted with vendors and coordinated external support for billing database, telecommunications, and data lines.
Key Achievements:
-- Established, prepared, and presented IT analysis reports to executive team, communicating issues and emerging needs and recommending strategic improvements.
-- Expertly oversaw and maintained VAX / VMS system and Novell LAN network; spearheaded upgrades and enhancements.
-- Designed, configured, installed, and implemented small Novell Ethernet network enabling system access from all terminals, improving communication, and increasing productivity.
-- As company's first IS Supervisor, created, documented, and enforced all policies and procedures.
Previous experience as Lead Programmer / Analyst with PacTel Cellular and Database Analyst with McDonnell Douglas Astronautics Company.
EDUCATION
Masters of Science Degree in Computer Information Systems
University of Phoenix
Bachelor of Science Degree in Information Systems Management
University of San Francisco
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