Our Business
Gravana is unique in the automotive aftermarket industry, as our primary focus is to provide products that support GM® vehicles. We strive to be the ultimate source for performance products and accessories for most late-model GM vehicles. And while we are not "everything to everybody", we can special-order specific products for those of you who have additional vehicles in your household. Because we ship from multiple, strategically-located, fully-stocked warehouses, we deliver to most of the continental United States much faster than our single-location competitors.
In addition to the many great brands we carry, Gravana manufactures several exclusive products that offer a unique competitive advantage over the competition. As we identify the need for a better product in any specific category, we will continue to manufacture our own line Gravana branded products, incorporating the highest quality manufacturing with the latest technologies for a superior product. Where most manufacturers cut corners to save a dime, we will look for ways to improve quality and performance, and simply offer you a better product at a reasonable price. Our Quality Assurance standards will set new benchmarks for our competition. And we put our lifetime warranty in writing!
Our Goal
Our ultimate goal is complete customer satisfaction! Is it possible? We don't know yet, but we are committed to achieving complete customer satisfaction for every person who visits our website, every person who calls with a question, and every customer who orders a product. We have set the following criteria in order to support our goal:
- Offer the widest selection of high quality products for GM® vehicles.
- Deliver customer orders as accurately and rapidly as possible.
- Offer the best possible price on each and every product.
Our Customer-Friendly Operations
We operate on your schedule not ours, taking orders 24-hours-a-day, 7-days-a-week on our secure-order GravanaTuning.com® website. Our telephone business hours are 9am - 5pm PST Monday - Friday, 9am - 1pm on Select Saturdays. While our staff is small in order to provide the best possible prices, our selection and service levels are high. If for any reason, we are unavailable when you call with a question, please leave a detailed message and one of our friendly and knowledgeable representatives will call you back shortly – on our dime, of course! In most cases, orders of in-stock items placed before noon on Monday through Friday will be shipped the same day, depending on the volume of orders.
Our Invitation
We invite you to visit the GravanaTuning.com® website, peruse our product selection, and tell us what you like. More importantly, we would like to know what you don’t like and what you would like to see improved. You are our customer and we are here to support your needs. You control the direction of our business, our product selection and our future! We want to know what’s on your mind!
