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Installation Preparation:

1. Be sure you are the administrator on your computer and that you are connected to the Internet.
2. Make sure all other programs and browsers are closed on your computer.

Installation Process:

1. First, download the software from www.myspace.com/parentcare.
2. Click “RUN” when prompted to, or save the file and run it later, if you prefer.
   (Note to Windows XP Users: The ParentCare Beta software requires Microsoft’s .NET Framework 2.0 to be installed. If the ParentCare Beta software installer detects your system needs the .NET Framework, it will direct you to the correct download location. Download and install that update before proceeding.  After completion, double click the ParentCare Beta software download again to continue the install.)
3. You will be greeted by the installer’s Welcome screen. Click “NEXT”.

4. Click “I ACCEPT” to accept the terms of the End-User’s License Agreement, and then click “NEXT”.
5. Click “NEXT” to install the software in the default location, “C:\Program Files\ParentCare\”

6. You will be asked to create a password and a secret question.  This is to ensure that no one can uninstall the program without the installer’s approval. (The secret question must be something your teen cannot answer, as this will be used to verify the identity of the parent for password retrieval, if necessary.)
7. Confirm installation by clicking “INSTALL”.
8. You will see the progress bar as the installation proceeds. Once the installation is complete, click “FINISH” to complete the ParentCare Beta software installation.
9. There will be a reboot prompt. Remember to save any unfinished work before restarting your computer, and click “YES” to continue. If you can’t reboot right away, please remember to do so in order for the beta software to finish installation. After the restart, you will see the ParentCare Beta software icon in your systems tray (lower right corner of the screen) which indicates the software is installed and tracking.

Once the ParentCare Beta software is installed, it will automatically launch whenever the computer starts, and remain running as long as it’s on.  To open the user interface, you must double click the ParentCare software icon in the system tray. The icon is illustrated below as a blue checkmark over a white circle.

The software will automatically track any access to MySpace.com from all the user accounts on your computer. You may check on your teen’s activities by double clicking the ParentCare system tray icon to view the events.

In order to better determine why the installation of the beta software failed, please contact us with the following information by clicking on “Report ParentCare Software problem” at www.myspace.com/parentcare:

1. The version of Windows do you have installed on the computer in question? This information can be obtained by clicking Start, Control Panel, and System.
   a. In XP, include all details listed under the General tab.
   b. In Vista, include all details under Windows Edition and System headings.
2. Were there any error messages during installation, and if so, what did they say?
3. Try and include screenshots of the error messages you received.

We will review the details of the error you received and reply with any further information.

The ParentCare Beta software has built-in status monitoring that displays an indicator showing whether there is a condition you should be aware of. To view the software status, open the ParentCare Beta software windows by double clicking the icon in the system trey and clicking “System Error” in the lower right corner of the interface.

Using the System Status Feature

If you see the system status button showing a Yellow Warning, or a Red Error indicator, click the button to view the system status log.

Clicking on the system status button prompts you for the password you entered when you installed the ParentCare Beta software.

A detail window opens once you enter your password. It will look like this

Viewing the status log will clear the error or warning status, and return the system status indicator to the green “OK” display.

Status Messages and Their Meaning

The OK status means that the system is operating normally.

The Yellow Warning status means one of the following:

1. The ParentCare Beta software system self test failed. If you see this, you should look at the log and see if this error occurred at a time when your teen was using the computer. This may indicate that your teen is attempting to bypass the ParentCare Beta software.
2. The self-test may fail and then start working again. In this case, the failure has likely not permanently affected the ParentCare Beta software’s ability to function. However, if the self-test continually fails, this means that the ParentCare Beta software is probably no longer functioning correctly. To fix this problem, you will need to uninstall and reinstall the ParentCare Beta software.
3. Someone entered the wrong password when attempting to view the system status log.
4. A mandatory software upgrade for the ParentCare Beta software is available.  If you see this, you should go to the ParentCare Beta software site, www.myspace.com/parentcare, and download the new version of the ParentCare Beta software

Parents will be asked to create a password when they install the software.  This is to ensure that no one can uninstall the program or view the status logs without the installer’s approval.

To retrieve a forgotten password, parents should click here: http://www.myspace.com/modules/pav/1.0/RetrievePassword.aspx

Identity will be confirmed by answering your secret question.

It is important to run the most recent version of ParentCare Beta software. If you see a notice that a software upgrade for the ParentCare Beta software is available, you can download it by going to www.myspace.com/parentcare, and proceed with updating your ParentCare Beta software.

At this time, you must uninstall and restart your computer before running the upgrade.

Parents can contact ParentCare Beta for assistance at:
http://www.myspace.com/index.cfm?fuseaction=help.safetytips.parentcare

And for the MySpace internet safety tips, click here:
http://www.myspace.com/index.cfm?fuseaction=cms.viewpage&placement=safety_pagehome

ParentCare Beta software can help parents by displaying the age their teen has set on their profile. If this information is not truly the teens age, parents can contact ParentCare to have the age locked, or ParentCare can even possibly delete the teen’s profile if that is the parent’s wishes. When contacting ParentCare, to expedite your request, please include all information displayed on the ParentCare Beta software window. This includes your teens Display Name, Ref #, Age, and Location.

If the MySpace user does not change any of the three tracked criteria in their profile (user name, age, or location) there would never be more than one log entry in the software.

ParentCare Beta software does not track specific times your teen is online, only the listed age, location and screen name.

Parents can click on the “Disable” button in the ParentCare Beta software user interface to disable it from tracking MySpace users at that computer, without needing to uninstall the software. You will be prompted to for your password to disable the software.

Parents can click on the “Disable” button in the ParentCare Beta software user interface to disable it from tracking MySpace users at that computer, without needing to uninstall the software. You will be prompted to for your password to disable the software.

Instructions to Uninstall the ParentCare Beta Software:

1. Make sure you have closed any open instances of the ParentCare Beta software
2. Log on to the computer as an administrator
3. Go to Control Panel, Add/Remove Programs (“Programs and Features” in Vista)
4. Select the ParentCare Beta software and click – Change/Remove (“Uninstall” in Vista)
5. Once the Uninstall completes successfully, the ParentCare Beta software is removed from your computer.
6. Please Restart your system after the Uninstall