Current mood:
blissful
Okay, I had to post this because good (and in this case, GREAT) customer service is so rare these days, I feel obliged to give kudos to companies that actually go out of their way to practice it.
For anyone looking for a company to host their website (or several sites, as I have), I can't recommend anyone more highly than Lunarpages.com. They are very inexpensive, they give you tons of space and bandwidth, you can host multiple domain names on one account, and their utilities are very user-friendly, as are their customer service people. Issues emailed to them are dealt with in a timely manner, and their phone wait times are generally very short (that one in itself is enough to recommend them).
BUT...the inspiration for this post is as follows:
My account is billed annually and was up for automatic renewal this month. Unlike some other companies, Lunarpages actually emails you in plenty of time to let you know this. Well, as it happens, this is NOT the best month for me to deal with a payment that size, so I phoned them to ask if they offered a month-to-month option. As it happens, they don't, and most companies would have wished me luck and moved onto the next caller. The guy in billing, however, took it upon himself to inform me that they were running a special for NEW customers that was almost 40% cheaper than my renewal bill was going to be, and offered to sign me up for that instead of renewing at my regular rate. I hadn't seen the new-customer special, so I would have had no idea that they were running it if he had not volunteered the information. In less than two minutes, it was all done and I had saved a big chunk of money.
THAT is the way to treat customers, ladies and gentlemen - not just to give them the things that they ask for (which most companies these days rarely do anyway), but to actually care enough to offer them benefits that they DIDN'T know to ask for. I will be keeping my sites hosted on Lunarpages for a long time, and will recommend them highly whenever I have the chance. I wish I had gotten the guy's name who helped me, but he has a bunch of good karma heading his way.
http://www.lunarpages.com
For anyone looking for a company to host their website (or several sites, as I have), I can't recommend anyone more highly than Lunarpages.com. They are very inexpensive, they give you tons of space and bandwidth, you can host multiple domain names on one account, and their utilities are very user-friendly, as are their customer service people. Issues emailed to them are dealt with in a timely manner, and their phone wait times are generally very short (that one in itself is enough to recommend them).
BUT...the inspiration for this post is as follows:
My account is billed annually and was up for automatic renewal this month. Unlike some other companies, Lunarpages actually emails you in plenty of time to let you know this. Well, as it happens, this is NOT the best month for me to deal with a payment that size, so I phoned them to ask if they offered a month-to-month option. As it happens, they don't, and most companies would have wished me luck and moved onto the next caller. The guy in billing, however, took it upon himself to inform me that they were running a special for NEW customers that was almost 40% cheaper than my renewal bill was going to be, and offered to sign me up for that instead of renewing at my regular rate. I hadn't seen the new-customer special, so I would have had no idea that they were running it if he had not volunteered the information. In less than two minutes, it was all done and I had saved a big chunk of money.
THAT is the way to treat customers, ladies and gentlemen - not just to give them the things that they ask for (which most companies these days rarely do anyway), but to actually care enough to offer them benefits that they DIDN'T know to ask for. I will be keeping my sites hosted on Lunarpages for a long time, and will recommend them highly whenever I have the chance. I wish I had gotten the guy's name who helped me, but he has a bunch of good karma heading his way.
http://www.lunarpages.com